Le Spa by Sothys du Regina Biarritz

Traveller Reviews Google Le Spa by Sothys du Regina Biarritz

4.5 sur 5 624 reviews

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  3 sur 5 Reviews posted by mike vernon on 10/09/2022

  The room was large ,shower, bed very good ,the hotel pool is ample to swim .The hotel is atop the hill so bare in mind you’ll have to walk back up it when you go to the beach or into town which can be tiring . I had my best sleep in this hotel on my stay in biarritz . I didn’t use the spa but it looks like a massage parlour only and facial things . Otherwise very comfy . I do feel as the hotel is just about 4/5 star ,service is probably 3/4 I expect to be spoilt at this level some complimentary treats wouldn’t go amiss and it beggars belief you have to pay for water in hotels these days . Shame on all of you …..

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  3 sur 5 Reviews posted by Emma McGrath on 05/11/2021

  This should be titled "it was the best of times, and the worst of times". The entry is impressive, check-in were lovely and the entrance photo worthy. 5 stars for the male mixologist at the bar with a connoisseur knowledge of gins that is very, very impressive.. ditto 5 stars for Eric at Concierge who is the epitome of excellence in customer service where no request is too small...but..I have never written a bad review about a hotel based on its restaurant but I am now because it destroyed our (by then) high expectations. After a 30 minute wait to order (really? Only one person can take the orders?) to a school cafeteria decor (the rooms themselves are incredibly tastefully decorated), it was when the food arrived that it hits. My partner summed it up. The food - and restaurant- is pretentious without any capacity to deliver...... overcooked, over priced and pretending they are in a different league yet without the basics to do so...like customer service, not overcooking a fish or burning the mushrooms. It was simply unacceptable and, here is the problem...it pulled this hotel down to a level that we doubt we would stay again...and that, for a hotel that DOES set such high standards is NOT acceptable either. No one should wait 30 minutes...no one should be served burnt and overcooked food and no one should pay these prices for school cafeteria standards. It didn't help they screwed up the bill either...for which we had to ask two people for and again had to wait 15 minutes for on a night that was not full.

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  3 sur 5 Reviews posted by Rost L (rost12) on 25/07/2022

  Good enough hotel, but it really isn't 5 star. Will not come back.