Atlantica - Ciela Village - 4 stars An ideal place for family holidays in Saint-Jean-de-Luz

Traveller Reviews Google Atlantica - Ciela Village

3.9 sur 5 1076 reviews

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  1 sur 5 Reviews posted by Claire-Marie on 21/11/2025

  The experience began even before we unpacked: the welcome was so unfriendly that we almost missed the old-fashioned administrative offices. They were fifteen minutes late finishing cleaning the mobile home—no apologies, of course, that would be asking too much. The highlight? A clothesline collapsed on the terrace, which could have been put back up before we arrived… but clearly, attention to detail isn't their strong suit. When I had the misfortune to politely ask if the accommodation had been cleaned, I received a classic response: "Ugh, yeah," accompanied by an insolent grimace. Ah, the meaning of service… The mobile home itself is a masterpiece of minimalism. No kettle, no dishwasher, no toaster, no hangers, no radiator, no sink plug—and that's just the tip of the iceberg. The cupboards creak, the chairs creak, the doors creak… a veritable symphony of decaying woodwork. The cupboards crumble under your fingers, the wooden deck threatens to send you flying with its uneven planks, and a large patch of mold sits proudly in the kitchen, likely evidence of a leak that was never repaired. As for the atmosphere, well, let's just say we're in for a treat: spiders, numerous and comfortably settled, accompanied us from the very first night. Granted, we're in the middle of nature, but a little maintenance would have prevented the interior from resembling an entomological laboratory. The result: a hasty purchase of repellent, since we couldn't find the "thorough cleaning" option in the rental agreement. And the swimming pool? Let's talk about it: described as a "water park," it would be laughable if it weren't so pathetic. Too small, freezing cold despite the promise of a heated pool, and accessible via a dizzying slope completely impassable for children, seniors, or anyone with reduced mobility. One can already imagine the brochures: "Guaranteed thrills... just getting there!" And then there's the challenge of finding a parking space, because yes, it's best to take the car to tackle this perilous journey. The beach, advertised as 650 meters away? Technically, that's true. In practice, it's a dangerous crossing, without a sidewalk, on a narrow road where you risk your life with every step. An ideal walk for thrill-seekers... and adrenaline junkies. As for connectivity, even the Wi-Fi seems to have given up: only one connection per mobile home, just to test family solidarity in all its glory. The most ironic thing about all this? The famous "4 stars" proudly displayed. Perhaps they only shine in the managers' imaginations, but on the ground, it's hard to see even a single one. In short: this campsite has at least one redeeming quality—it makes you want to escape to the surrounding area, which is truly magnificent. We were supposed to stay a week, but the temptation to cut our trip short was too strong: we left three days early, grinning from ear to ear at the mere thought of finding real comfort elsewhere. If you're still hesitating: run, run fast, and thank me later.

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  5 sur 5 Reviews posted by Michelle Frast on 06/10/2025

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  4 sur 5 Reviews posted by Roman Arrieta on 04/10/2025