Sofitel Biarritz Le Miramar - 5 stars

Traveller Reviews Google Sofitel Biarritz Le Miramar

4.2 sur 5 897 reviews

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  5 sur 5 Reviews posted by Peak Properties on 10/09/2022

  Enjoyed a wonderful 3-night stay in August 2022 - wished we could have stayed longer. Rooms are very spacious, great bathrooms, and balconies with a variety of views (depending what you book). Outdoor pool is amazing, clean, staff always there to help out and keep it proper. Considering it's fantastic location right on the beach, close to everything, having some areas of the hotel being a little dated didn't matter at all. The spa area is wonderful too. Housekeeping was super quick when we needed some more milk/sugar for coffee. First time in Biarritz, but hopefully can come back and stay longer in the future!

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  2 sur 5 Reviews posted by Pawel Gawron on 21/08/2022

  This property brings shame upon Sofitel brand. This review is written from a perspective of a Diamond All Accor member, a super loyal brand customer and a seasoned traveler. Additionally, to stay there we used Suite Night Upgrade bonus that Accor grants to most loyal clients to reward them for loyalty. The room we received was worn, the electricity sockets fell out of the walls creating health and safety hazard. The bathroom was growing black mould, the shower and toilet area was like something from a public hospital complete with needle disposal box on the wall, done up in the cheapest tile from ceiling to floor and floor inclusive. The balcony which did not allow any sea view was rusty and worn. If that was supposed to be a loyalty reward, the management clearly misinterprets loyalty and reward words. I feel mistreated and cheated out of loyalty bonus until today. Some of the worst hospitality experiences with a customer that travels and stays with Accor nearly every weekend. The room issues were strongly communicated and ignored by some female staff member that failed to introduce herself or respond d in any professional manner. The pool and spa is all mouldy, rusty, broken. The doors that lead to the pool were like something straight from a communist era in a forgotten resort over there. It should all be closed down and redone. The good points about the hotel are car valet service, amazing breakfast and location. But overall this is the worst Sofitel experienced in my life right after Sofitel Strasbourg that managed to be even worse. All in all stay in nearby Hyatt or MGallery. This place is a mistake if you travel often and have any way to compare it to other places.

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  4 sur 5 Reviews posted by gia becker on 03/12/2022

  Sofitel is always a good choice no matter what country you are in. Exceptional service and attention to detail. Our room was a little dated but in excellent condition and clean.